Shine Magic Refund & Return Policy

Last Updated: 6/16/2026

At Shine Magic, we stand behind everything we sell. If something isn't right, we want to make it right.

Satisfaction Guarantee

If you are not satisfied with a Shine Magic product purchased from our website, contact us at info@shinemagic.com and we will provide a full refund or replacement, subject to the terms below.

This guarantee is available one time per customer. For purposes of this policy, "customer" is identified by any combination of name, shipping address, billing address, email address, phone number, or payment method, as determined by Shine Magic in its reasonable discretion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, please contact us at info@shinemagic.com within 7 days of delivery with:

Your order number
A description of the issue
Photos where possible

We will review your claim and, where validated, offer a full refund or replacement at our discretion. Damaged and defective item claims are not subject to the one-time satisfaction guarantee limitation above.

How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days of approval. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the issue resulted from our error.

Purchases from Other Channels

This policy applies only to products purchased directly from https://www.shinemagic.com. Shine Magic products may also be available through third-party channels such as Amazon or retail stores. Purchases made through those channels are subject to the return and refund policies of the platform or retailer where you purchased, not this policy. Please contact the relevant seller or platform for assistance with those orders.

What Is Not Covered

This policy does not apply to: